Shipping policy

Last updated: October 2026

At Kouzina Project, our meals are freshly prepared, packaged and delivered refrigerated. This policy explains how we deliver your order and what you need to know when receiving your meals.

1. Delivery Areas

We currently offer delivery to selected areas around Geelong, including:

  • Torquay
  • North Geelong
  • Bell Park
  • Wandana Heights
  • Fyansford
  • Leopold

If your address is outside these areas, please contact us before placing your order to check whether delivery is available.

2. Delivery Fees

  • Free delivery on orders over $80 within our standard delivery areas.
  • A $10 delivery fee applies to orders under $80 or where applicable outside our free-delivery conditions.

Delivery availability may depend on your location and our delivery schedule.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including any relevant unit, apartment or access details.

Please ensure that someone is available to receive your order and that the meals can be placed into refrigeration promptly.

4. Receiving Your Order

Kouzina Project meals are fresh refrigerated products and should be refrigerated as soon as possible after delivery.

Once your order has been delivered to the address provided, responsibility for appropriate storage passes to the customer. Please follow the storage instructions on the product packaging.

5. Missed Deliveries

If delivery cannot be completed because an incorrect or incomplete address was provided, or because nobody is available to receive the order, a $15 re-delivery fee will apply if another delivery is required.

Where possible, we may contact you to arrange an alternative delivery or collection option.

6. Delivery Delays

We do our best to deliver orders within the agreed delivery timeframe. Delivery times may occasionally be affected by traffic, weather, unexpected circumstances or other factors outside our reasonable control.

If there is a significant issue with your delivery, please contact us as soon as possible.

7. Damaged or Incorrect Orders

Please check your order when it arrives.

If your order is damaged, incorrect or there is another issue with the products supplied, contact us as soon as possible so we can assess the issue and provide an appropriate resolution.

8. Collection Options

Customers may also choose to collect their meals from our available collection locations, subject to the collection options shown at checkout or otherwise agreed with us.